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Important HRD Corp Update: Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date.

Trainers
Get the Support
You Deserve

Trainer Support Services (TSS)

Spend more time delivering impactful sessions and
less time managing paperwork, coordination and admin.

Get your Support Now
Get Support Now

What we handle for you

From the moment you confirm a training engagement to the day your payment clears, our team manages the entire operational process on your behalf.

HRDC Registration
& Program Alignment

We will register your profile and outlines on the HRDC E-TRiS system, ensuring your programs are properly set up and aligned for grant eligibility.

Quotation & Client
Coordination

We will prepare and issue professional quotations directly to your clients, so you don't have to worry about the
back-and-forth.

Grant Application
& Approval Tracking

We will coordinate the full HRDC grant application process with your client and actively monitor approval status, so nothing falls through the cracks.

Training Documentation Preparation

Before your training date, we will prepare all required HRDC format documents - attendance lists, T3 forms, feedback forms and etc, for you to use.

Post-Training Claims Submission

After training is completed, we will handle invoice issuance, JD14 preparation, document coordination for client sig. and full claims submission to HRDC.

Ongoing Liaison & Payment Follow-Up

We stay on top of any outstanding issues with HRDC and your client, and continue to monitor until payment is fully received and disbursed to you.

Add-on services

Need more? We've got you covered with a range of supplementary services you can add-on as needed.

E-Certificates

Digital certificates will be emailed to
your participants with HR copied

Hard Copy Certificates

Physical certificates will be couriered
to your client's company

Training Materials Printing

Workbooks will be printed and ready
for your participants

Accredited Trainer Assistant

A qualified assistant to support you during your training session

Training Assistant

On-the-ground support for logistics and coordination

How it works

Here's how you can get started.

01
Submit your Details
Get started by filling-in the form below and our team will contact you for your details and to brief you about our services in great detail and answer whatever questions you may have.
02
Here to Support
When a session is confirmed, our team will register everything on E-TRiS, issue the Sales Order for your approval and coordinates directly with your client from quotation to grant application.
03
You Deliver, We Document
Our team will prepare all training documents ahead of your training session, so you can focus on delivering great training, while they handle your paperwork before, during and after.
04
Claims & Payment
Once training is done, our team will manage the full claims process with HRDC until funds are received. Your payment will be processed within 7 working days of full fund clearance.

Why Trainers choose TSS

Trainers choose TSS to focus on delivering impactful training while we handle everything else from HRDC processes to claims and follow-ups. Save time, reduce stress, and ensure nothing is missed.

What you can expect

  • End-to-end coverage
    From registration to payment, nothing slips through
  • HRDC expertise
    We know the system, the formats, and the requirements 
  • Time back in your hands
    Stop managing admin. Start delivering more training
  • A dedicated team
    We liaise, follow up, and resolve issues so you don’t have to
  • Scalable support
    Add only the services you need, when you need them

Get a quote

Ready to simplify your training operations?
Contact us today and get the support you deserve.

FAQ

What is Trainer Support Services (TSS)?+
TSS is TrainingSME's end-to-end backend administrative service for independent trainers. We manage the entire operational process of your HRDC claimable training engagements — from registration and documentation to claims submission and payment follow-up — so you can focus entirely on training delivery.
What does TSS cover? +
TSS covers the full cycle of a training engagement, including HRDC e-TRiS registration, quotation issuance to clients, grant application coordination, attendance list and T3 form preparation, post-training invoice issuance, JD14 and claims submission to HRD Corp, and payment follow-up. A full scope of services will be outlined in your Sales Order.
Who is TSS designed for?+
TSS is designed for independent trainers and training professionals in Malaysia who deliver HRDC-claimable programs and want to offload the administrative burden of running their training business.
Will TrainingSME deal directly with my client? +
Yes, as part of the TSS process, TrainingSME will issue quotations and coordinate grant applications directly with your client in order to provide full support. We will inform you if your client is someone we have previously worked with - our aim is to support trainers for the long run, so you may rest assured.
How do I get started? +
Just fill-up the form above and our team will contact you soon, but if you have a question feel free to WhatsApp Tia at +6016 628 6215